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29-03-2024 16:20
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Season 89 · Week 13 · Day 88
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Online: 4 641

Football

Football » English » ManagerZone talk

My experience as Assistant with the Zone and proposal

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[FLUSA]
President
I was for the past 3 years RMA for Germany, France, Belgium and Ireland, that means I was in charge of assigning RAs and making sure everything works... I did read the Irish Zone which I enjoyed but I don't speak German, French or Dutch which obviously means it was very hard to care about what they were doing or find any assistants, but how can you do that when you don't even speak the language? I insisted that this was not a role I can fulfill effectively but it didn't matter and can't say no to free tokens when they're so expensive in the USA, so I did my best but it's far from the ideal situation for anyone and it's basically like this all around the world.

So what did I learn? The problem is the support structure and I said it was going to fail when they implemented this change many tears ago and my experience at this part of support just confirmed what I thought.

In the past every country had an MA and that MA was usually interested in his own community because he was part of it, he knew the users, the language, knew who's a good candidate to appoint for a role and who isn't and he took care of the users of his community and help it grow in all aspects, he was also in charge of having a Zone and finding RAs.... he also managed all aspect of support, if a user had a question the MA from his Country will reply instead of some non-native speaker from some random Country that doesn't even know who you're.

So my proposal is, should we go back to a model that worked? What are your thoughts? Or maybe you guys are happy on how things are going?
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