Forum | The Assistant Structure

The Assistant Structure

By black_eagle - 18-02-2015 21:35

[XA-FED]

ManagerZone Assistants are daily contributing to the success of our game, making the community stronger and the game fair and fun.

Assistants are organized in [b]roles[/b]:

[color=red]HMA - Head Master Assistant[/color]: Ideally the most experienced assistants in the team. HMAs, alongside Crew, takes part in deciding which regions need extra MA(s), who should become MA, and if an MA isn’t fulfilling their role, to remove them.
The HMAs are also the persons to turn to whenever you have a personal complaint about an MA or have received a complaint about an MA. The HMA’s are also divided into specific roles of which they take care.

[b]Current Head MAs per role are:[/b]
[i]mikelony[/i] (Spain) in charge of Support
[i]damcio[/i] (Poland) in charge of Investigations & Suspensions
[i]agapitod[/i] (France) in charge of RA’s and LA’s
[i]c_c[/i] (Argentina) in charge of FA's

If you want to contact them and don't want to do it in this forum, get in contact with them via guestbook.

[color=red]MA – Master Assistant[/color]: The MAs are the head assistants for their task, country or region. They decide whether to add new assistants and to remove those that don’t follow the rules stated in this or other  official assistant documents. They are the persons that you as an assistant should turn to when you have question or anything to report. The MAs may ask HMAs/Crew for help. When in doubts, xAs should refer to their MAs for consultations.

[color=red]GA – Game Assistant[/color]: The Game assistants are responsible for support in the Community, which means being the first point of contact for ManagerZone users in case of need or when they report suspicious behaviour from other players. GAs are also responsible for assuring the community that the game is controlled and the cheating episodes are handled in the fairest possible way and in accordance with the rules.

[color=green]FA – Forum Assistant[/color]: The FAs have the specific task of maintaining friendly and polite communications in the Forum. They are the first line of contact and should be the most visible xA’s in the open community.

[color=green]LA – Translator[/color]: The LAs are the members of the xA structure in charge of translating the game and the news in each supported language.

[color=green]RA – Reporter[/color]: RAs are in charge of releasing a periodical magazine – The Zone - to inform the community on news, updates & events worth mentioning.

All xAs needs to accept the [b]xA agreement[/b] and to follow the content of the [b]Codes of Conduct in place[/b]. The code of conduct describes each xA role.

[b]To handle Support tasks the Game Assistants are divided in 2 seperate groups:[/b]

The [b]first[/b] group is the [b]I&S (Investigations & Suspensions) group[/b]. I&S are the Game Assistants that will research the market, suspend the users who do not follow our rules and are as such the experts on the markets of ManagerZone and the detection of cheating. I&S is a team that works on a global level. They will handle all the reports you make to them in every part of the world.
To contact I&S it suffices to mail one of the Game Assistants part of this group, to use the MU topic or to do so via [b]help@managerzone.on.spiceworks.com[/b]. An email sent to this address will generate a ticket for the Investigation team.
GMAs in charge: bialybosik, tarnowskie_orliki

The [b]second[/b] group are the [b]Support Agents[/b]. These xA’s are also identified on ManagerZone as Game Assistants but handle requests from users via the tool called Request-Tracker. Our Agents are the contactpersons for our users. They handle the questions asked via Request-Tracker and also the appeals against decisions made by I&S. 
If you want to contact Request-Tracker you can do this via the tab Help -> Support. You can create a ticket there and an Agent will answer as soon as possible. Other option is to mail the [b]@managerzone.com mailbox[/b] of a country. This will also create a ticket at Request-Tracker for Agents to handle. Request-Tracker supports 13 languages and these languages alone, so please advise your users to contact us only in one of these: [i]French, Dutch, English, Romanian, Turkish, German, Portuguese, Spanish, Polish, Swedish, Chinese, Italian and Russian[/i].
GMAs in charge: blackcats, xente, realcipri

All other ManagerZone assistants are organized in [b]regions[/b]. Below you can find the layout of these regions and the MAs in charge for each role.

[B]Central European Region[/B]
Countries: [I]Albania, Bosnia and Hercegovina, Bulgaria, Croatia, Cyprus, Greece, Italy, Macedonia, Moldova, Montenegro, Romania, Serbia, Slovenia[/I]

FMA in charge: theanti
Forums: Bulgarian, Ex-Yu, Greek, Italiano, Romanian

RMA in charge: adexinio
Magazines: ITALY, ROMANIA,BULGARIA, MOLDOVA, CROATIA, BOSNIA AND HERZEGOVINA, MONTENEGRO, SERBIA, ALBANIA, MACEDONIA, CYPRUS, GREECE, SLOVENIA

LMA in charge:  msilvi
Site translations: Albanian, Bosnian, Bulgarian, Croatian, Greek, Italiano, Romanian, Serbian, Slovenian

[B]Eastern European Region [/B]
Countries: [I]Azerbaijan, Belarus, Czech Republic, Georgia, Hungary, Israel, Kazakhstan, Kyrgyzstan, Poland, Russia, Slovakia, Ukraine[/I]

FMA in charge: vivasvan20
Forums: Czech-Slovak, Magyar, Polski, Russian

RMA in charge: jazz
Magazines: POLAND, CZECH REPUBLIC, SLOVAKIA, BELARUS, HUNGARY, RUSSIA, UKRAINE, AZERBAIJAN, GEORGIA, ISRAEL, KAZAKHSTAN, KYRGYZSTAN

LMA in charge: dzso1
Site translations: Czech, Magyar, Polski, Russian, Slovak

[B]Western European Region [/B]
Countries: [I]Austria, Belgium, Canada, England, France, Germany, Ireland, Kenya, Liechtenstein, Luxembourg, Malta, Netherlands, Northern Ireland, Scotland, South Africa, Switzerland, Trinidad & Tobago, Wales[/I]

FMA in charge: noild
Forums: Deutsch, English, Français, Nederlands

RMA in charge: agapitod (interim)
Magazines: ENGLAND, IRELAND, SCOTLAND, NORTHERN IRELAND, WALES, AUSTRIA, MALTA, GERMANY, SWITZERLAND, NETHERLANDS, FRANCE, CANADA, BELGIUM, KENYA, LICHTENSTEIN, LUXEMBOURG, SOUTH AFRICA, TRINIDAD & TOBAGO

LMA in charge: PENDING
Site translations: Deutsch, Francais, Nederlands

[B]Nordic Region [/B]
Countries: [I]Denmark, Estonia, Faroe Islands, Finland, Iceland, Latvia, Lithuania, Norway, Sweden[/I]

FMA in charge: geluonis
Forums: Dansk, Estonian, Suomi, Lithuanian, Latvian, Norsk, Svenska

RMA in charge: johanmaximilian
Magazines: SWEDEN, ESTONIA, NORWAY, DENMARK, FAROE ISLANDS, FINLAND, ICELAND, LATVIA, LITHUANIA

LMA in charge: the_cynic
Site translations: Dansk, Estonian, Latvian, Lithuanian, Norsk, Suomi, Svenska

[B]Portuguese Region [/B]
Countries: [I]Angola, Brazil, Portugal[/I]

FMA in charge: gore
Forums: Português(Brasil), Português(Portugal)

RMA in charge: tucky
Magazines: BRAZIL, PORTUGAL, ANGOLA

LMA in charge: eltinhuuu
Site translations: Portuguese Brazil, Portuguese Portugal

[B]Spanish Region [/B]
Countries: [I]Andorra, Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Panama, Paraguay, Peru, Spain, UNITED STATES, Uruguay, Venezuela[/I]

FMA in charge: marcelit0 
Forums: Español(Latinoamerica), Español(España)

RMA in charge: krist_ira & odin1
Magazines: SPAIN, ARGENTINA, PERU, VENEZUELA, CHILE, URUGUAY, COLOMBIA, ECUADOR, UNITED STATES, MEXICO, BOLIVIA, ANDORRA, COSTA RICA, DOMINICAN REPUBLIC, EL SALVADOR, GUATEMALA, HONDURAS, PANAMA, PARAGUAY

LMA in charge:  rcdespanyol7
Site translations: Espanol Latin, Espanol Spain

[B]Middle East Region [/B]
Countries: [I]Algeria, Egypt, Iran, Jordan, Kuwait, Lebanon, Morocco, Nigeria, Pakistan, Saudi Arabia, Senegal, Tunisia, Turkey, United Arab Emirates[/I]

FMA in charge: tha
Forums: Türkçe

RMA in charge: unbeatenteam
Magazines: TURKEY, EGYPT, ALGERIA, IRAN, JORDAN, KUWAIT, LEBANON, MOROCCO, NIGERIA, PAKISTAN, SAUDI ARABIA, SENEGAL, TUNISIA, UNITED ARAB EMIRATES

LMA in charge: unbeatenteam
Site translations: Turkish

[B]Asian Region [/B]
Countries: [I]Australia, Bangladesh, China, India, Indonesia, Malaysia, MZ Country, Philippines, Singapore, South Korea, Thailand, Vietnam[/I]

FMA in charge: tha
Forums: Chinese, Indonesian

RMA in charge: ethurington
Magazines: AUSTRALIA, INDIA, INDONESIA, CHINA, BANGLADESH, MALAYSIA, MZ COUNTRY, PHILIPPIINES, SINGAPORE, SOUTH KOREA, THAILAND, VIETNAM

LMA in charge: ethurington
Site translations: Chinese, Indonesian

To have a better overview of the structure you can find below the [b]Organizational Charts[/b] that are updated monthly:

GA Chart:
https://www.dropbox.com/s/nkb0dkdphiipim5/GA__Chart.pdf
FA Chart:
https://www.dropbox.com/s/flaxmqw0km0ihdn/FA__Chart.pdf
LA Chart:
https://www.dropbox.com/s/qxe1qov3bm4lief/LA__Chart.pdf
RA Chart:
https://www.dropbox.com/s/879yt7k97qc7v0q/RA__Chart.pdf

[i]31.01.2020 tarihli güncelleme eklendi.
//turkishfootballer[/i]

ManagerZone Assistants are daily contributing to the success of our game, making the community stronger and the game fair and fun.

Assistants are organized in roles:

HMA - Head Master Assistant: Ideally the most experienced assistants in the team. HMAs, alongside Crew, takes part in deciding which regions need extra MA(s), who should become MA, and if an MA isn’t fulfilling their role, to remove them.
The HMAs are also the persons to turn to whenever you have a personal complaint about an MA or have received a complaint about an MA. The HMA’s are also divided into specific roles of which they take care.

Current Head MAs per role are:
mikelony (Spain) in charge of Support
damcio (Poland) in charge of Investigations & Suspensions
agapitod (France) in charge of RA’s and LA’s
c_c (Argentina) in charge of FA's

If you want to contact them and don't want to do it in this forum, get in contact with them via guestbook.

MA – Master Assistant: The MAs are the head assistants for their task, country or region. They decide whether to add new assistants and to remove those that don’t follow the rules stated in this or other official assistant documents. They are the persons that you as an assistant should turn to when you have question or anything to report. The MAs may ask HMAs/Crew for help. When in doubts, xAs should refer to their MAs for consultations.

GA – Game Assistant: The Game assistants are responsible for support in the Community, which means being the first point of contact for ManagerZone users in case of need or when they report suspicious behaviour from other players. GAs are also responsible for assuring the community that the game is controlled and the cheating episodes are handled in the fairest possible way and in accordance with the rules.

FA – Forum Assistant: The FAs have the specific task of maintaining friendly and polite communications in the Forum. They are the first line of contact and should be the most visible xA’s in the open community.

LA – Translator: The LAs are the members of the xA structure in charge of translating the game and the news in each supported language.

RA – Reporter: RAs are in charge of releasing a periodical magazine – The Zone - to inform the community on news, updates & events worth mentioning.

All xAs needs to accept the xA agreement and to follow the content of the Codes of Conduct in place. The code of conduct describes each xA role.

To handle Support tasks the Game Assistants are divided in 2 seperate groups:

The first group is the I&S (Investigations & Suspensions) group. I&S are the Game Assistants that will research the market, suspend the users who do not follow our rules and are as such the experts on the markets of ManagerZone and the detection of cheating. I&S is a team that works on a global level. They will handle all the reports you make to them in every part of the world.
To contact I&S it suffices to mail one of the Game Assistants part of this group, to use the MU topic or to do so via help@managerzone.on.spiceworks.com. An email sent to this address will generate a ticket for the Investigation team.
GMAs in charge: bialybosik, tarnowskie_orliki

The second group are the Support Agents. These xA’s are also identified on ManagerZone as Game Assistants but handle requests from users via the tool called Request-Tracker. Our Agents are the contactpersons for our users. They handle the questions asked via Request-Tracker and also the appeals against decisions made by I&S.
If you want to contact Request-Tracker you can do this via the tab Help -> Support. You can create a ticket there and an Agent will answer as soon as possible. Other option is to mail the @managerzone.com mailbox of a country. This will also create a ticket at Request-Tracker for Agents to handle. Request-Tracker supports 13 languages and these languages alone, so please advise your users to contact us only in one of these: French, Dutch, English, Romanian, Turkish, German, Portuguese, Spanish, Polish, Swedish, Chinese, Italian and Russian.
GMAs in charge: blackcats, xente, realcipri

All other ManagerZone assistants are organized in regions. Below you can find the layout of these regions and the MAs in charge for each role.

Central European Region
Countries: Albania, Bosnia and Hercegovina, Bulgaria, Croatia, Cyprus, Greece, Italy, Macedonia, Moldova, Montenegro, Romania, Serbia, Slovenia

FMA in charge: theanti
Forums: Bulgarian, Ex-Yu, Greek, Italiano, Romanian

RMA in charge: adexinio
Magazines: ITALY, ROMANIA,BULGARIA, MOLDOVA, CROATIA, BOSNIA AND HERZEGOVINA, MONTENEGRO, SERBIA, ALBANIA, MACEDONIA, CYPRUS, GREECE, SLOVENIA

LMA in charge: msilvi
Site translations: Albanian, Bosnian, Bulgarian, Croatian, Greek, Italiano, Romanian, Serbian, Slovenian

Eastern European Region
Countries: Azerbaijan, Belarus, Czech Republic, Georgia, Hungary, Israel, Kazakhstan, Kyrgyzstan, Poland, Russia, Slovakia, Ukraine

FMA in charge: vivasvan20
Forums: Czech-Slovak, Magyar, Polski, Russian

RMA in charge: jazz
Magazines: POLAND, CZECH REPUBLIC, SLOVAKIA, BELARUS, HUNGARY, RUSSIA, UKRAINE, AZERBAIJAN, GEORGIA, ISRAEL, KAZAKHSTAN, KYRGYZSTAN

LMA in charge: dzso1
Site translations: Czech, Magyar, Polski, Russian, Slovak

Western European Region
Countries: Austria, Belgium, Canada, England, France, Germany, Ireland, Kenya, Liechtenstein, Luxembourg, Malta, Netherlands, Northern Ireland, Scotland, South Africa, Switzerland, Trinidad & Tobago, Wales

FMA in charge: noild
Forums: Deutsch, English, Français, Nederlands

RMA in charge: agapitod (interim)
Magazines: ENGLAND, IRELAND, SCOTLAND, NORTHERN IRELAND, WALES, AUSTRIA, MALTA, GERMANY, SWITZERLAND, NETHERLANDS, FRANCE, CANADA, BELGIUM, KENYA, LICHTENSTEIN, LUXEMBOURG, SOUTH AFRICA, TRINIDAD & TOBAGO

LMA in charge: PENDING
Site translations: Deutsch, Francais, Nederlands

Nordic Region
Countries: Denmark, Estonia, Faroe Islands, Finland, Iceland, Latvia, Lithuania, Norway, Sweden

FMA in charge: geluonis
Forums: Dansk, Estonian, Suomi, Lithuanian, Latvian, Norsk, Svenska

RMA in charge: johanmaximilian
Magazines: SWEDEN, ESTONIA, NORWAY, DENMARK, FAROE ISLANDS, FINLAND, ICELAND, LATVIA, LITHUANIA

LMA in charge: the_cynic
Site translations: Dansk, Estonian, Latvian, Lithuanian, Norsk, Suomi, Svenska

Portuguese Region
Countries: Angola, Brazil, Portugal

FMA in charge: gore
Forums: Português(Brasil), Português(Portugal)

RMA in charge: tucky
Magazines: BRAZIL, PORTUGAL, ANGOLA

LMA in charge: eltinhuuu
Site translations: Portuguese Brazil, Portuguese Portugal

Spanish Region
Countries: Andorra, Argentina, Bolivia, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Panama, Paraguay, Peru, Spain, UNITED STATES, Uruguay, Venezuela

FMA in charge: marcelit0
Forums: Español(Latinoamerica), Español(España)

RMA in charge: krist_ira & odin1
Magazines: SPAIN, ARGENTINA, PERU, VENEZUELA, CHILE, URUGUAY, COLOMBIA, ECUADOR, UNITED STATES, MEXICO, BOLIVIA, ANDORRA, COSTA RICA, DOMINICAN REPUBLIC, EL SALVADOR, GUATEMALA, HONDURAS, PANAMA, PARAGUAY

LMA in charge: rcdespanyol7
Site translations: Espanol Latin, Espanol Spain

Middle East Region
Countries: Algeria, Egypt, Iran, Jordan, Kuwait, Lebanon, Morocco, Nigeria, Pakistan, Saudi Arabia, Senegal, Tunisia, Turkey, United Arab Emirates

FMA in charge: tha
Forums: Türkçe

RMA in charge: unbeatenteam
Magazines: TURKEY, EGYPT, ALGERIA, IRAN, JORDAN, KUWAIT, LEBANON, MOROCCO, NIGERIA, PAKISTAN, SAUDI ARABIA, SENEGAL, TUNISIA, UNITED ARAB EMIRATES

LMA in charge: unbeatenteam
Site translations: Turkish

Asian Region
Countries: Australia, Bangladesh, China, India, Indonesia, Malaysia, MZ Country, Philippines, Singapore, South Korea, Thailand, Vietnam

FMA in charge: tha
Forums: Chinese, Indonesian

RMA in charge: ethurington
Magazines: AUSTRALIA, INDIA, INDONESIA, CHINA, BANGLADESH, MALAYSIA, MZ COUNTRY, PHILIPPIINES, SINGAPORE, SOUTH KOREA, THAILAND, VIETNAM

LMA in charge: ethurington
Site translations: Chinese, Indonesian

To have a better overview of the structure you can find below the Organizational Charts that are updated monthly:

GA Chart:
https://www.dropbox.com/s/nkb0dkdphiipim5/GA__Chart.pdf
FA Chart:
https://www.dropbox.com/s/flaxmqw0km0ihdn/FA__Chart.pdf
LA Chart:
https://www.dropbox.com/s/qxe1qov3bm4lief/LA__Chart.pdf
RA Chart:
https://www.dropbox.com/s/879yt7k97qc7v0q/RA__Chart.pdf

31.01.2020 tarihli güncelleme eklendi.
//turkishfootballer

Edited: 26-04-2023 22:52
Total edits: 19

21-06-2024 04:58

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